Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.
We only accept return requests if:
- You received the wrong product.
- Your order arrived damaged during transit.
- You received a defective product.
- Your order was incomplete or missing an item.
Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the outer packaging (if damaged)
- A brief description of the issue
Requests submitted after 48 hours may not be eligible for review.
Refunds
Once your request has been reviewed and approved, your refund will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
Shipping charges are non-refundable unless the error was caused by Dewtrium Skincare.
Exchanges
We will gladly replace products that are:
- Damaged during delivery
- Incorrectly shipped
- Defective upon arrival
Replacement requests are subject to product availability.
Order Cancellation
Orders may only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
Allergic Reactions & Skin Compatibility
Every individual's skin is unique. While our products are thoughtfully formulated using carefully selected ingredients, we cannot guarantee compatibility with every skin type.
We recommend reviewing the ingredient list and performing a patch test before full application.
Refunds or returns cannot be offered for individual skin reactions, allergies, or dissatisfaction due to personal skin compatibility.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team through our Contact page or by email. We are always happy to assist you.