Shipping Policy

Thank you for shopping with Dewtrium Skincare. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 2–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During product launches, sales, or holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times within Pakistan:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier service or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.

From time to time, Dewtrium Skincare may offer free shipping promotions. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking details via SMS or email (where available), allowing you to monitor your shipment.

Delivery Information

Please ensure that your shipping address and contact number are accurate before placing your order. Dewtrium Skincare is not responsible for delays or failed deliveries resulting from incorrect customer information.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the parcel, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package arrives visibly damaged, please take photos before opening it and contact us within 48 hours of delivery. We will review the issue and work toward an appropriate resolution.